Secretary’s Office

In the event that there is still a dispute after the final grade in a module/course has been awarded, and a request has been made for the teacher to review it, students, or their legal representatives in the case of minors, may request in writing that this grade be reviewed within two working days from the date on which the communication was made.

The review request must contain all the allegations that justify the disagreement with the final grade. This application must conform with the form included as Annex VII in the Order of Procedural Safeguards.

The review request will be processed by the head of studies, who will transfer it to the head of the Department of Didactic Coordination that governs the module with the contested grade, and will communicate the situation to the student’s tutor.

During the process of reviewing the final grade obtained in a module, the teaching staff of the corresponding department will check, on the first working day following the end of the review request period, the actions followed in the assessment process, paying particular attention to ascertain that the assessment objects, content and criteria applied meet those in the corresponding teaching programme. After this study, the teaching coordination department will prepare the corresponding reports, which will include a description of the events and prior actions, the analysis performed in accordance with this point and the decision taken to modify or ratify the final grade under review.

The head of the corresponding Didactic Coordination Department will transfer the report to the head of studies, who will inform the student’s tutor by providing a copy of the written report.

The head of studies will inform the relevant parties in writing about the well-founded decision to ratify or modify the reviewed grade.

In the event that the disagreement with the final grade obtained in a module persists after the school review process, students, or their legal representatives in the case of minors, may make a request in writing to the school management, within two working days from the last communication from the school, asking that the complaint be submitted to the corresponding Provincial Delegation of the Department of Education.

The school management will send the complaint file to the corresponding Provincial Delegation, including the reports prepared by the centre and any data it considers relevant about the student’s assessment process, as well as the claimant’s new allegations and the director’s report on these allegations, if appropriate.

The person in charge of the Provincial Delegation of the Department of Education will make the relevant decision, which will be immediately communicated to the school management so that it can be applied and transferred to the relevant party.

The decision by the head of the Provincial Delegation of the Department of Education will bring the administrative procedure to a close.

In the event that the claim is upheld, the appropriate measures will be taken to correct the grade in the assessment report.

In the event that the claim is rejected again, the student may initiate a contested administrative appeal.